Senior CRM Manager (m/f/d)

Permanent employee, Full-time · Berlin

Your mission

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is made of over 55 brilliant human beings who came from all over the world to actively write Yepoda’s story.

We are currently looking for a Senior CRM Manager to join our organization, where you will have the opportunity to be in a dynamic role and support our CRM team.

Your tasks

Develop and implement a comprehensive CRM strategy that aligns with the company’s goals and objectives, focusing on customer retention
Lead the CRM team, providing guidance, training, and support to mid and junior CRM managers
Analyze customer data and behaviors to identify opportunities for engagement and retention in collaboration with the in-house data science team
Collaborate with cross-functional teams to integrate CRM strategies across the company
Monitor and evaluate the effectiveness of CRM initiatives, making data-driven adjustments as needed
Stay abreast of CRM trends and technologies, adopting best practices to continuously improve our CRM efforts

Your profile

Minimum of 5 years of experience in CRM, with a proven track record of developing and implementing successful CRM strategies
Strong communication skills, with experience in training and mentoring team members
Excellent analytical and problem-solving abilities, with a keen eye for detail
Proficiency in CRM software and database management
Outstanding communication and interpersonal skills, with fluency in English
Ability to work collaboratively across departments and lead projects to successful completion

Why us?

What We Offer

Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.
Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.
Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and weekly Yoga classes.
Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.
We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.
Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family.

Would you like to join the team as our new Senior CRM Manager? Then we'd love to hear from you!
Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible.

Apply for this job

Your application at Yepoda!

We appreciate your interest in Yepoda GmbH. Please fill out the following short form. Should you have any difficulties in uploading your files, please contact us by mail at hr@yepoda.me.